Terms & Conditions


Thank you for your support of the Cleveland Monsters and your enrollment into the MHC Membership Club. Your Membership includes your Cleveland Monsters season tickets. The terms and conditions below are designed to help maximize the value of your experience at Quicken Loans Arena as well as your fellow MHC United Members. By agreeing to purchase a MHC Membership, you agree to the following terms and conditions:

Your Membership is a Revocable License. Monsters Hockey Club (MHC) Memberships include season tickets, which like all tickets sold for events at Quicken Loans Arena, are owned by the Cleveland Monsters. The Monsters Hockey Club Membership (and included ticket(s)) is a revocable license issued by the Cleveland Cavaliers to the individual or corporate entity name that appears on the account of record. Breach of any of the terms below and/or on the reverse side of the ticket (or in the case of Flash Seats’ delivery, the seat locator), shall entitle the Lake Erie Monsters to all available legal remedies.

All Sales Final. No Refunds or Exchanges. Payments must be timely made on or before the agreed upon payment plan dates. Delivery of tickets shall be made in September or October prior to the applicable hockey season, and only upon receipt of full payment of annual Membership dues or for accounts that are current on all payments. For those on installment payment plans, in the event you fail to make any timely required payments, The Cleveland Monsters reserve the right to either (a) withhold your tickets for upcoming events until payment is made and the account is in good standing or (b) terminate your Membership, with any payments made prior to the termination date forfeited by you.

Acceptance of Terms/Conditions: Upon remitting any full or partial payment toward your annual MHC Membership dues, or by accepting delivery of your tickets and MHC Member benefits, you acknowledge responsibility for payment of the full annual membership price, and accept and agree to the terms and conditions stated.

Playoffs: As a member of MHC, you will have the ability to purchase your seat for all home playoff games, as well as additional seats based on availability. Playoffs are at an additional cost to your membership dues.

Multi-Year Contract Accounts: In the event of a conflict between these terms and conditions, and those set forth in any written agreement covering season tickets for multiple years, the terms in the written agreement shall govern.

Restrictions: You agree not to transmit, distribute, or sell (or aid in transmitting, distributing or selling), in any media any description, account, picture, video, audio or other form of reproduction of any Monsters game or any surrounding activities for which your ticket is issued. Your ticket(s) may not be used for any form of commercial or trade purposes, including, but not limited to, advertising, promotions, contests or sweepstakes, without the express written consent of the Monsters and the AHL.

Use of Image. You (or the user of your ticket for any particular game) grant permission to The Cleveland Monsters and the AHL. (and its designees and agents) to utilize your image, likeness, actions and statements in any live or recorded audio, video or photographic display or other transmission, exhibition, publication or reproduction made of or at the game in any medium or context for any purpose, including commercial or promotional purposes, without further authorization or compensation.

Assumption of Risk/Release of Liability: You or the holder of the ticket to any game or event voluntarily assume all risk and danger of personal injury (including death) and all hazards arising from, or related in any way to, the game (including, but not limited to, injuries caused by players, fans, hockey pucks or other objects) whether occurring prior to, during or after the game, howsoever caused and whether by negligence or otherwise. You and your guests agree that neither the Monsters, the AHL, or their respective affiliates, employees, agents or owners are liable for any injuries from such causes.

Fan Behavior: Any ticket holder who behaves in an unruly or disruptive manner, including, but not limited to, foul language, intoxication, physical or verbal abuse of other fans, Arena employees, game officials, players or coaches during, before or after a game may be asked to leave Quicken Loans Arena. The account holder of record is responsible for such behavior by anyone using their tickets. The Monsters reserve the right in the event of such behavior, to terminate your Monsters Hockey Club Membership without refund or other compensation in accordance with AHL and Quicken Loans Arena policy.

Additional Terms/Policies: For information on permissible changes in account ownership, relocation of season tickets, additional season ticket locations, playoff seating, additional playoff purchase opportunities, and lost or stolen tickets, please see http://www.clevelandmonsters.com/fans/mhc-members

Rights Reserved: The Cleveland Monsters reserve the right in their sole discretion to amend, update or modify policies and procedures relative to Wine & Gold United Membership Program upon notice to the member/account holder of record.


I understand that by becoming a Monsters Club Member I give authorization to Cavaliers Operating Company, LLC (the “Cleveland Monsters”) to charge my credit/debit card (or withdraw from my bank account via Electronic Funds Transfer, if so selected by me) for my annual Monsters Hockey Club (MHC) Membership dues (that include season tickets) and I agree to the terms and conditions listed herein. I understand that my initial payment will be charged today (or on next business day), and subsequent installment charges will be made to my authorized card/account on the 15th of each month (or next business day thereafter if the 15th falls on a weekend or holiday) thereafter until my annual dues are paid in full in accordance with my chosen payment plan. I acknowledge that my Monsters Hockey Club Membership will automatically renew in January of each successive year, unless I provide written notice of cancellation (details below) to the Lake Erie Monsters on or before December 15th of the year prior to the new “Membership Year”, which begins each January. Payments made beginning in January of each year will apply to Membership benefits beginning in July of that year, and will continue for future corresponding payments (e.g. February payment will apply to August benefits and so on). I understand that my Monsters Hockey Club Membership may be cancelled by me at any time throughout the year for any reason, provided I submit thirty (30) days written notice by either (a) U.S. mail, certified return receipt requested, (b) in-person at Quicken Loans Arena or (c) completion of a form at www.clevelandmonsters.com/mhc/membership-cancellation of my election to do so. Upon cancellation, I will no longer be obligated for any future payments, but shall not be entitled to any refund for installment payments made prior to the cancellation. For all membership payments, the foregoing payment authorization shall remain in effect for so long as my Monsters Hockey Club Membership remains in effect. I hereby warrant that I have the authority to authorize charges to the listed account for the purpose of paying my Monsters Hockey Club annual Membership dues. I understand and agree that the Cleveland Monsters are not liable in any way for erroneous billing statements or incorrect charges and that should such an error occur in billing, the Cleveland Monsters’ only responsibility is to correct it when and if the Monsters receive notice of the error. There will be no refunds of any kind for these charges. I understand that the Cleveland Monsters reserve the right, upon written notification, to modify my payment plan option for future seasons and/or terminate my participation as a Monsters Hockey Club Member. The Cleveland Monsters reserve the right to restrict entry to Monsters games or Monsters Hockey Club Member events and/or revoke membership privileges if scheduled installment payments are not timely paid and/or if any authorized charge is refused by my credit card company or banking institution for any reason. I realize that if any credit card/debit account number(s) listed on this form changes, I will promptly notify the Cleveland Monsters and this authorization will remain in effect for the new account number(s). Under all payment plans, all payments are due on the dates specified regardless of game cancellations or rescheduling – refunds or exchanges in such events will then be handled under the Cleveland Monsters’ standard ticket policies/terms and conditions. Failure to continue scheduled payments in the event of cancelled or rescheduled games may subject to your membership cancellation. The Cleveland Monsters reserve the right to charge a processing fee in the event a charge is refused for any reason.