Monsters Hockey Club Ticket Exchanges

 

We're excited to announced a new user-friendly ticket exchange program! This platform allows you to exchange your tickets based on availability in real time, while viewing live inventory and adding tickets to your account in one transaction. 

 

Log In to My Account

 

Exchange-Fan-Photo.png

 

How to Create Your Profile

  1. Go to profile.clevelandmonsters.com
  2. Click "No Account? Sign Up!" - for registration you must use the same email address associated with your Monsters account.
  3. Verify your account using the link emailed to you.

View instructions with photos

How to Exchange Tickets

  1. Visit profile.clevelandmonsters.com & log in to your account.
  2. Click "Manage Your Membership".
  3. You will now see your personalized portal. If you have Cavs tickets as well, make sure the Monsters icon is selected.
  4. Click "Exchange Tickets" and any tickets eligible will have an "Exchange" button to the right.
  5. Click the game you would like to exchange out of & then select your new game.
  6. Select your new section & seats. You may only choose tickets in your price range or higher & must select the same number of tickets to continue.
  7.  After selecting continue, you will have two minutes to confirm the transaction. Once confirmed, all changes will take place in Flash Seats. 

View Instructions with Photos

*If you have Litehouse Chairman's Club access with your membership, your lounge access will be added to your tickets separately. 
*If you have ADA seating, please contact your representative for assistance.
*If you are a Gold Member or Premium Half Season Member with parking and you are exchanging into a game you do not have, your parking will be added separately.