2022-23 Season Know Before You Go

Everything you need to know about Monsters game days at Rocket Mortgage FieldHouse!

RMFH Entrance and Gateway East Parking Garage Timing

The Gateway East Parking Garage will start accepting parking passes for all Cleveland Monsters home games up to 3 hours before puck drop.

  • Example: For a 7:00pm Monsters home game, you can start using your parking pass at 4:00 p.m.

The Cleveland Cliffs AND Sherwin Williams entrances at Street Level will open 90 minutes before puck drop for all Monsters home games giving access to the Atrium. The brand new SeatGeek Members Lounge will be open at this time for all MHC Members.

  • Example: For a 7:00 p.m. Monsters home game, you can enter through these gates to access the NW Atrium and the Members Lounge beginning at 5:30 p.m.

The Gateway East Bridge entrance will open 60 minutes before puck drop for all Monsters home games.

  • Example: For a 7:00 p.m. Monsters game, the East Bridge entrance will open at 6:00 p.m.

Please note that to access the Members Lounge early, you will need to enter via the Cleveland Cliffs or Sherwin-Williams entrances. There will not be early access from the Gateway East Bridge entrance.

MHC Member Headquarters

If you have a question or issue on game night, just stop by MHC Member Headquarters! Our Member HQ desk is located on the Street Level by the Power Portal and Portal 30. Monsters representatives will be stationed at Member Headquarters every game from the time the concourse opens through the end of the second intermission. Many member-related activities like member gift pick up at the Home Opener will happen here!

New SeatGeek Members Lounge

Join us in the new SeatGeek Members Lounge this season located above the Fahrenheit Bar and Restaurant by Portal 3 on Street Level. Mingle with other members starting 90 minutes prior to puck drop and running throughout the game. You may just find your membership representative in there as well.

MHC Ticket Exchanges

Ticket Exchanges are now live for the 2022-23 season in your SeatGeek Account Manager. Exchange your tickets in real time and pick from live inventory!

To submit a ticket exchange, simply go to the offers tab in your SeatGeek Account Manager and click your Ticket Exchange offer:

https://seatgeek.com/cleveland/offers/

Click Here to go to our FAQ and Step-by-Step Instructions Page

You can now exchange your tickets out of a game up to 2 hours before the game begins.

MHC Digital Card and Discounts

Your discount card is 100% digital and can live in your Apple Wallet or Google Pay App! 

Once you save your card to your phone, you will be able to reference this all season long and scan it at the Team Shop. You can also show it at the Concession Stands to receive your Member Discounts!

                Rocket Mortgage FieldHouse Team Shop Discounts

To receive your MHC Member Discount at the RMFH Team Shop, simply present your digital card at checkout. Discounts are available on all items unless otherwise noted. (ex. non-combinable sales, items with charitable components, etc.)

Concession Stand Discounts

Discounted items are available at Aramark concession stands throughout the Fieldhouse for all Monsters home games. Simply show your Digital Discount Card at concession stands around the FieldHouse to get a Member Discount on select items. Concession boards will be labeled with an MHC Logo to show the discounted item(s).

Using Your Team Shop Discount Online

Your Member Team Shop Discount is also available online at MonstersTeamShop.com.

Please follow these instructions below to access your discount:

  1. Register for an account at monstersteamshop.com using the same email used for your Monsters Membership tickets.
  2. Ensure that your account is verified by clicking the link in the verification email sent to the email address used in step 1.
  3. Sign into monstersteamshop.com using the account information created above and start shopping. Your discount will be automatically applied at checkout.
  4. If you need help or experience an error, please contact the Team Shop at 216-420-2613 or teamshop@rocketmortgagefieldhouse.com.

Our Ticketing Provider: SeatGeek

All your Monsters ticketing takes place via the electronic ticketing platform, SeatGeek. Please have the SeatGeek app downloaded on your smartphone and ready for entry into Rocket Mortgage FieldHouse.

Follow the instructions below to link and/or ‘verify’ your account.

  1. Go to: https://seatgeek.com/cleveland/verify
  2. Use the email on the file with your Monsters Hockey Club account
  3. Then hit continue
  4. You will receive an email titled “Finish connecting your Cleveland Monsters account to SeatGeek!”
  5. In that email click “Connect Account to SeatGeek”
  6. That will take you to a page to sign in, at this point you need to either Log in or if you don’t already have an account created in Seat Geek click the “Register” button right next to “Need an Account?”
  7. Fill in the information with that same email, your first and last name and then create the password you want to use
  8. Then click “Sign up with Email”
  9. That will take you to a new page, where you just need to hit “Connect”
  10. This will take you to your Account Manager page for Seat Geek.
  11. This page will be your hub throughout the season to:
    • View, Transfer, and Resell your tickets
    • Purchase special Member only ticket offers
    • View your balance due and make payments
    • And much more!

You can reach the SeatGeek customer support line by calling 1-888-506-4101.