Frequently Asked Questions

What is considered a group outing?

Bring 10 or more of your closest family, friends, co-workers, teammates, etc. to Rocket Mortgage FieldHouse and get special discounts to Cavaliers Games, Monsters Games, Gladiators Games and (select) Arena Shows! Examples of groups: Girl Scouts, Boy Scouts, Church Groups, School Groups, Sports Teams, Birthday Parties, Fundraising Groups, Employee Outings…the list goes on and on!


How can I place my ticket order?

Orders are received by:
Phone: Contact a Group Events Specialist at 216.420.2500 today!
Mail: Cleveland Monsters
Attn: Group Sales
One Center Ice
Cleveland, OH 44115
Fax: 216.420.2550


I have ordered tickets, when will I receive them?

Payment for group tickets are to be paid 30 days prior to game date. Tickets will be delivered once full payment is received. Flash Seats is the preferred and primary method of Monsters ticket Delivery.


Can I Exchange/Return/Refund my tickets?

All sales are final. Tickets are non-returnable and non-refundable.


General Information

How do I get to Rocket Morgage FieldHouse?

Rocket Mortgage FieldHouse is located in downtown Cleveland at:

1 Center Ice
Cleveland, OH 44115
Click here for a map!


Is there an age level requirement to enter Rocket Mortgage FieldHouse?

Everyone two years of age or older is required to have a ticket to enter Rocket Mortgage FieldHouse for all events. Children under the age of two, accompanied by an adult, may enter without a ticket.


Once I get downtown, where do I park?

There are many options for parking downtown near Rocket Mortgage FieldHouse. Check out for more information, directions, and advance parking passes!


We are bringing a bus to Rocket Mortgage FieldHouse, are there special instructions on where it can park?

Bus parking passes can be purchased for $25 by contacting your Group Events Specialist. Bus parking and pick-up/drop-off arrangements must be made in advance prior to your arrival at Rocket Mortgage FieldHouse for any event. Please contact your Group Events Specialist for more information as availability, costs and directions may change event by event.


Are there any special programs where we can get our group involved?

The Monsters offer a variety of Fan Experience Packages in which groups of all ages can take part in Cleveland Monsters game day entertainment. Check out our FEP’s page for more information!


Are there any hotel accommodations for groups?

Just minutes from Rocket Mortgage FieldHouse, the InterContinental is a preferred hotel of the Cleveland Monsters. 

For more information on Rocket Mortgage FieldHouse Policies, check out: